CX360 - Specialized banking CRM

Foster relationships with your clients
while we take care of the technology
These banks are powered by CX360 CRM:

CX360 is a specialized banking CRM software that enables your bank to manage relationships with clients

It helps you optimize your resources and increase profits by becoming more efficient and agile. With CX360, your bank is on a good path to provide exceptional
customer experience.

Exceptional customer experience
is what makes exceptional banks.

Experience with CX360 is constantly improving as we adapt the solution to new trends and customer expectations

CX360 is a specialized banking CRM software that enables your bank to manage relationships with clients

It helps you optimize your resources and increase profits by becoming more efficient and agile. With CX360, your bank is on a good path to provide exceptional customer experience.

Exceptional customer experience
is what makes exceptional banks.

Experience with CX360 is constantly improving as we adapt the solution to new trends and customer expectations

Personalized CRM for Your Bank

Our banking CRM is a turn-key solution tailored to your departments’ needs. Before the implementation process starts, our team will consult with your department leads in order to build the CRM based on the existing or improved workflows.

Instead of getting a CRM that only partly responds to the needs of your departments, work with us to cover 100% of your processes.

Key benefits

Full control
of client data
Custom reporting
for supervisors
Personalized experience
for clients
Automated workflows for
higher efficiency
Integration with others systems for
omni-channel experience

Modular solution – build
your own CRM

Key benefits

Full control
of client data
Custom reporting
for supervisors
Personalized experience
for clients
Automated workflows for
higher efficiency
Integration with others systems for
omni-channel experience

Modular solution – build
your own CRM

Loan Tracking System helps us track portfolio and respond to market changes efficiently.

It changed our internal communication for better and helped us integrate all of the client data into one system, presented via the 360 Client View.

Marija Glišić
Head of early collection
Naša AIK Banka (ex Sberbank Serbia) 

Loan Tracking System helps us track portfolio and respond to market changes efficiently.

It changed our internal communication for better and helped us integrate all of the client data into one system, presented via the 360 Client View.

Marija Glišić
Head of early collection
Naša AIK Banka (ex Sberbank Serbia) 

CX360 vs Similar solutions

Type of solution

Similar solutions

Modules

Loan tracking system

Loan Tracking System is a module for debt collection, covering all aspects of early and late collection processes.

Sales Opportunities

Sales Opportunities module is made for a modern approach in sales processes that heavily relies on personalization.It is designed to empower your team with detailed information for proactive approach in contacting leads or existing clients.

Complaint Manager

The Complaint Manager module ensures each complaint your bank receives is passed on to the right employee. Cross-sector collaboration is also possible on issues that require employees from several sectors to work together in order to provide the solution.

KYC/AML TASK Manager

With KYC/AML Task Manager, your financial institution will always have the most up to date client documents. Whether it is ID or any other piece of information relevant to you, KYC/AML Task Manager can create automated tasks for employees or groups of employees to follow up and check in with the client.

CLIENT ON-BOARDING

Client On-boarding module provides the entire set of tools needed for account registration, even remotely. This module can be integrated with e-signature certificates and video calls for maximum security.

PRODUCT CATALOGUE

Product catalog lists all of your products in one place. With this module you can create a set of procedures and automated approval rules for any business process.

Our success stories

We developed lasting relationships with our clients. In order to understand why banks choose CX360, read our case studies in detail here.

Naša AIK bank

In 2018 Logate started implementing Loan Tracking System, CX360 module for debt collection, for Sberbank Serbia. The implementation resulted in high efficiency of the Early Collection department of the bank, helping employees make more calls and send more messages to clients while reducing time spent on redundant tasks.

NLB Bank

NLB Podgorica, member of the Slovenian NLB group, was looking for a solution that would enable their Sales department to track all of their sales processes, interactions with clients and schedule actions and reminders such as calling the client, scheduling appointments and more. Furthermore, their Sales team leaders needed to be able to follow leads through the sales funnel and have an overview of the team’s performance and identify top sellers.

Download CX360 whitepaper
with detalied overview of modules.

Download CX360 whitepaper
with detalied overview of modules.

Join the community
of banking professionals

Bank on Digital is our webinar series and blog supporting banking profesionals in their profesional growth. We want to build a community where bankers can share knowledge and learn from one another.

jevrosima-zogovic-logate-bankinfo-2022
Case studies

ASB BankInfo Spring Counseling – What We Learned about Banking Industry in Serbia

BankInfo is a bi-annual event organized by Association of Serbian Banks. Logate was invited to give an expert talk on digital banking.

logate-team-15-years-celebration
Logate Life

15 Years of Our Digital Story – Evolution of Logate

This is how Logate evolved over the past 15 years and became one of the leading tech companies in Montenegro and the region.

Logate_Technobank_2022_Jevrosima_Zogovic
Case studies

5 Key Takeaways From Technobank 2022 Bankers Should Be Aware Of

Technobank 2022 is the biggest regional banking & fintech conference. Learn about 5 major takeaways and trends in the region.

Case studies

Hipotekarna Banka – OpenMX Mail System

Hipotekarna bank was looking for a mail system compatible with its modern hardware and software infrastructure. Check out why they chose us and how OpenMX improved their email communication, storage configuration, and mail archives.

jevrosima-zogovic-logate-bankinfo-2022
Case studies

ASB BankInfo Spring Counseling – What We Learned about Banking Industry in Serbia

BankInfo is a bi-annual event organized by Association of Serbian Banks. Logate was invited to give an expert talk on digital banking.

logate-team-15-years-celebration
Logate Life

15 Years of Our Digital Story – Evolution of Logate

This is how Logate evolved over the past 15 years and became one of the leading tech companies in Montenegro and the region.

Logate_Technobank_2022_Jevrosima_Zogovic
Case studies

5 Key Takeaways From Technobank 2022 Bankers Should Be Aware Of

Technobank 2022 is the biggest regional banking & fintech conference. Learn about 5 major takeaways and trends in the region.

Case studies

Hipotekarna Banka – OpenMX Mail System

Hipotekarna bank was looking for a mail system compatible with its modern hardware and software infrastructure. Check out why they chose us and how OpenMX improved their email communication, storage configuration, and mail archives.

Digital Banking Universe is a set of solutions designed to take digital banking to the next level.

Connect Omni-channel Contact Center solution combines all of your communication channels (calls, video call, social media pages, chats) into a single agent interface.

With intuitive interface, automated reporting and advanced KPI tracking, its is supporting your team in providing excellent customer service.

TouchPoint Bull Messaging System ensures your customers see transactional, promotional and conversational messages your bank is sending.

You can send bulk messages via SMS, Viber and in app/web app notifications.

FolderX Entreprise Content Management System helps you manage and track internal and external documentation.

Repetetive business processses can be automated for efficenty with FolderX – your own digital office.

Digital Banking Universe is a set of solutions designed to take digital banking to the next level.

Connect Omni-channel Contact Center solution combines all of your communication channels (calls, video call, social media pages, chats) into a single agent interface.

With intuitive interface, automated reporting and advanced KPI tracking, its is supporting your team in providing excellent customer service.

TouchPoint Bull Messaging System ensures your customers see transactional, promotional and conversational messages your bank is sending.

You can send bulk messages via SMS, Viber and in app/web app notifications.

FolderX Entreprise Content Management System helps you manage and track internal and external documentation.

Repetetive business processses can be automated for efficenty with FolderX – your own digital office.

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