Connect Now Supports Video Calls for Hipotekarna Bank Clients

Thanks to Video Calls channel, clients of Hipotekarna Bank can now change daily card limits, check account balance and change contact information without going to a branch. 

Connect contact center, video calls implemented for Hipotekarna Bank

Another Step to Going Fully Digital

Logate supports the ambitions of Hipotekarna Bank to become a fully digital bank and we are prepared for end-to-end digital transformation. Our team implemented numerous projects, including Hipotekarna’s mHB Klik, widely acclaimed mobile banking application and Connect, omnichannel contact center software, for the bank’s contact center department. 

The addition of Video Calls is crucial for extending the level of support provided by the contact center. Clients of the bank can now change daily card limits, check account balance and change contact information without going to a branch with more digitized services coming soon. The long-term cooperation between Logate and Hipotekarna Bank once again proves beneficial for the clients of the bank. 

In order to get in touch with contact center agents via Video Calls, clients should navigate to the bank’s website and fill out the information. In the next step, verify that your microphone and camera are working properly. You will then be transferred to the available agent. 

Connect Contact Center Solution, testimonial by Sasa Masonicic of Hipotekarna Bank

About Connect

Connect is the omnichannel contact center software developed by Logate. The solution is modular and supports inbound and outbound communication via Calls, Video Calls, SMS, Email, Viber, Facebook Messenger, Whatsapp, Instagram and Live Chat. 

Connect is implemented for banks, telecoms, medical clinics, bookmakers and other enterprises. Read more about Connect and how it can benefit your business on the official website

Related articles

News

Poziv za dostavljanje ponuda za usluge marketinške agencije

Predmet poziva: Usluge marketinških agencijaIzdaje: LogateDatum: 5.12.2024.Rok za dostavljanje: 25.12.2024. 1. Uvod Logate je crnogorska softverska kompanija koja razvija rješenja za banke, telekome i preduzeća, ...
Uncategorized

INFINTECH 2024 – Key takeaways for Risk Managers, Collection Officers and CROs

This discussion focuses on the topic of prolonged high interest rates and their potential impact on non-performing loans but also, on banks risk appetite, contraction ...
Telecommunications

Logate at Deutsche Telekom Campus Fair 2024: Proud to Participate Again

We are excited to announce that Logate once again took part in the Deutsche Telekom Campus Fair 2024. This event is one of the most ...
Banking

Logate Helped Erste Bank Montenegro Implement PSD2 Directive

Logate’s collaboration with Erste Bank Montenegro continues as we enter a new era of banking in Montenegro. Recently adopted PSD2 directive brings more transparency and ...

Like what you're reading?

Sign up for more updates.