Thanks to Video Calls channel, clients of Hipotekarna Bank can now change daily card limits, check account balance and change contact information without going to a branch.
Another Step to Going Fully Digital
Logate supports the ambitions of Hipotekarna Bank to become a fully digital bank and we are prepared for end-to-end digital transformation. Our team implemented numerous projects, including Hipotekarna’s mHB Klik, widely acclaimed mobile banking application and Connect, omnichannel contact center software, for the bank’s contact center department.
The addition of Video Calls is crucial for extending the level of support provided by the contact center. Clients of the bank can now change daily card limits, check account balance and change contact information without going to a branch with more digitized services coming soon. The long-term cooperation between Logate and Hipotekarna Bank once again proves beneficial for the clients of the bank.
In order to get in touch with contact center agents via Video Calls, clients should navigate to the bank’s website and fill out the information. In the next step, verify that your microphone and camera are working properly. You will then be transferred to the available agent.
Connect is the omnichannel contact center software developed by Logate. The solution is modular and supports inbound and outbound communication via Calls, Video Calls, SMS, Email, Viber, Facebook Messenger, Whatsapp, Instagram and Live Chat.
Connect is implemented for banks, telecoms, medical clinics, bookmakers and other enterprises. Read more about Connect and how it can benefit your business on the official website.