The partnership between Logate and Algotech will bring end-to-end digitalization to enterprises in South East Europe looking to personalize and automate contact center operations.
Logate’s contact center solution Connect will now service clients in Serbia, Bulgaria and Romania thanks to Algotech and their strong presence in these markets.
Connect is an omnichannel contact center platform used for inbound and outbound communication via Voice, Video Calls, SMS, Email, and digital channels (Instagram, Whatsapp, Viber, Facebook Messenger). The platform plays an important role in end-to-end digitalization in industries such as Banking, Telecommunications, Healthcare, Betting and Retail.
“After exchanging thoughts and perspectives for the region at several different events, we realized there is a great potential for collaboration on digital transformation of contact centers. This collaboration will be especially valuable to those enterprises that are looking to replace costly legacy solutions, on one hand, while introducing innovations for their customers, on other”, said Ivica Tatar, Strategy Lead and Co-founder of Logate.
“Our commitment to this collaboration goes beyond providing cutting-edge technology. By pooling our collective insights, expertise, and resources, we can catalyze a shift towards more agile, efficient, and customer-focused contact center solutions. Together, we can navigate the complexities of digital transformation, ensuring a smooth transition for enterprises seeking to modernize their contact center operations.” stated Vasa Šegrt, the CEO of Algotech.
Algotech is a leading provider of technology and telecommunication solutions, servicing clients in Central and Eastern Europe. The company was founded in 1992 in Belgrade, Serbia but quickly expanded its portfolio of clients to Romania, Bulgaria, Bosnia & Herzegovina, Poland, Czech Republic, Slovenia, Slovakia and Hungary. Algotech operates in multiple industries, ranging from financial services, telecommunications, healthcare, all the way to logistics, public administration and government. Learn more about Algotech at algotech.rs
Logate is a software company from Montenegro that delivers highly specialized solutions to banks, telecoms, enterprises and governments. It has been on the market since 2006. Logate goes beyond the vendor role, acting as a reliable long-term partner that grows together with its clients. Learn more at logate.com