AI-powered Omnichannel contact center software

Boost sales and improve customer experience with Connect.

Our solutions manage 20 000 000+ user accounts daily in 12 European countries.

Poor customer experience affects your business significantly

95%

Customers want to speak to a real person

80%

Businesses think their digital journeys are not personalized to their customers

74%

Customers contact a business via phone

Why European Businesses Choose Connect for Their Contact Center Needs

Seamless Integration

Connect all your customer touchpoints – voice, video calls, chat, email, social media, Whatsapp, Viber and SMS – into one unified platform. Eliminate data silos and provide consistent service across every channel.

Scalable Efficiency

Start with what you need and grow without limits. Our cloud-based architecture scales with your business, ensuring you only pay for what you use while maintaining peak performance.

Affordable Alternative

Save money on contact center implementation, without
compromising quality. We offer all of the functionalities such as our competitors, at affordable prices.

European Excellence

100% made in Europe, built with European privacy
standards in mind. Our solution has been implemented in strictly regulated industries, such as banking, adhering to European standards and regulations.

Effortless Onboarding

Onboarding agents takes 10 minutes on average thanks to the intuitive interface and streamlined, user-friendly
workflow design that simplifies training processes further.

Localization

All of the solution features are tailored to your local language ensuring ease of onboarding and use, supporting full localization across regions for seamless communication.

What Our Clients Say

“Connect is a modern solution that significantly reduces the time agents spend on repetitive tasks and helps me as the Head of contact center quickly pull the data needed for reporting purposes. On the other hand, our clients can expect the issues to be solved much more efficiently.”

Marina Živković
Head of Contact Center
CKB Bank, member of OTP group

“What truly sets Logate apart is their dedication to working alongside you as a unified team, rather than as an external provider. Their full support and commitment are evident at every stage of the journey. They have been incredibly accommodating, not only during the initial phases but also by providing valuable suggestions and implementing additional functionalities that we realized were essential as the project evolved.

We wholeheartedly recommend Logate for their outstanding service, professionalism, and genuine partnership approach. It’s a collaboration we deeply value and highly appreciate.”

Sara Pušica
Customer Relationship Management Administrator
BMW Serbia

Powerful AI technologies Increasing Your Productivity and Decreasing Costs

Connect’s AI powered chatbots and voicebots can manage up to 80% of routine tasks.

Your team can better focus on fostering empathy and giving attention to complex requests, servicing 15% more customer inquiries on average.

With AI bots, ticket resolution is sped up by 52% on average, ensuring better customer experience and fostering loyalty.

Best of all, you are CONNECTed with your customers 24/7.

Who we Connected

Financial Services

Healthcare

Public administration

Telecommunications

Betting

Retail

Tourism

Automotive

Truly Omnichannel - Reach your customers via channels THEY use

All communication channels are integrated, allowing agents to manage multiple interactions across different channels via one screen.

With access to interaction history, they can see contents of previous interactions and provide tailored support.

Calls

Video calls

SMS

Web Chat

Facebook

Instagram

Viber

One solution for Inbound & Outbound Communication

Stop wasting resources on multiple systems. Use Connect for customer support and sales activities.

Take complete control of your contact center operations

Measure every relevant KPI and identify improvement opportunities for better customer experience.

Feature Overview: Best Contact Center for SMEs and Large Enterprises

Omnichannel Contact Management

All of your channels are integrated with
interaction history accessible to agents and supervisors

Agent Tools

Following industry standards, Connect equips agents with parallel interaction history, performance tracking

Supervisor Tools

Track contact center performance on individual and team level real-time interaction between agents and customers.

Inbound & Outbound Communication

Manage inbound requests, create and manage telemarketing campaigns with one solution

Analytics & Reporting

Improve operations with constant monitoring and
comprehensive reports on Interactions and Productivity

Vendor-agnostic Integrations

Supercharge your contact center team
by integrating Connect with other systems

Our references

Flexible Pricing Plans!
Pay Only for What You Use

Quotes are made according to your needs – Digital Only (only digital channels), Voice Only (only voice channel), Omnichannel (all communication channels).

Our pricing plans are transparent and based on the number of agents and channels you are using.

Connect Starts

280€

/month

For cloud deployment. Includes: 1 admin, 1 supervisor and 2 agent licenses.

Detailed cloud and on-premise pricing available on request.

Schedule a personalized demo

Tailor-made 45-min demo for your company, answering all of your questions. Fill out the form and we will get back to you ASAP.

Connect is developed by

Your painless vendor for digital journey, helping you digitize business processes to improve employee and customer experience.